Returns

Information on exercising the right to withdraw from the contract and a sample withdrawal form

Consumers have a 14-day right to withdraw from a contract. This right also applies to individuals entering into a contract directly related to their business activities, if the content of the contract indicates that it is not of a professional nature for them, in particular arising from the subject of their business activity, as disclosed under the provisions of the Central Registration and Information on Business. Other businesses do not have the right to withdraw from the contract.

Information on exercising the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the date on which you acquired possession of the goods or on which a third party other than the carrier and indicated by you acquired possession of the goods.

To exercise the right of withdrawal, you must inform us (BESIMO Robert Kornak, Jana Pawła II 14/4, 56-500 Syców, Poland, hello@besimo.eu, telephone: +48 665 505 999) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form, but this is not obligatory.

In order to meet the withdrawal deadline, it is sufficient for you to send information concerning the exercise of your right to withdraw from the contract before the withdrawal deadline expires.

Consequences of withdrawal from the contract

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods or until you have provided us with proof that you have sent back the goods, whichever is the earlier.

Please return or deliver the goods to us or to the following address: BESIMO Robert Kornak (Kolejowa 3E, 56-500 Syców, Poland) immediately, and in any event no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period. You will have to bear the direct costs of returning the goods. These costs are estimated at a maximum of approximately PLN 499.

You are only liable for any reduction in the value of the goods resulting from their use in a manner other than that necessary to establish the nature, characteristics and functioning of the goods.